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HelloMiners Forum Announcements Status of the server.


Status of the server.

Announcements concerning HelloMiners.

Re: Status of the server.

Postby Arakorni89 » Thu Dec 07, 2017 8:34 am

SucceededKiller wrote:Server is back up. :)

Can't promise stability, only just finished making it etc. Let me/staff know if you run into bugs.

Buildserver will return tomorrow hopefully.

(Will answer any questions etc you raised after my initial message tomorrow, sorry.)


Thanks!

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Re: Status of the server.

Postby ~Manosxatz » Tue Dec 12, 2017 2:36 pm

SucceededKiller wrote:Hey,

So you all know how the server currently is. For the past weeks we've had numerous crashes and now the server is down entirely.

I also realise there's been a lack of communication, which I can only apologise for. When things are broken, for me, it's more important to try figure them out and fix them than write up long posts explaining everything. And I don't have the time I once had. I also know the lack of communication is a big problem, I get told the same at work, but it's just how things work best for me.

I get emails every time something happens with the server. If it goes down, within 5 minutes I get an email; the same with the websites. For the past week or so I've even been restarting the server from work, with SSH on my phone, when needed. You can imagine how much fun that is.

What started as a memory leak that would, at times, use 20GB in less than a minute suddenly became, on Saturday, a missing boot drive that means the server only boots in rescue mode.

The server being remote, I only have so many options available to me.

I've been speaking with Tedde since it started to see if we can figure out what's going on but now there's little investigation we can do as the server doesn't want to start.

Before you all panic, all backups are kept entirely separate from the server and I've already made additional ones so no data is gone.

The hope is to get everything back to normal before Wednesday. I can't promise that, but that's the goal. I terms of compensation we can work something out, especially for those of you that pay for your premium subscription each month to help fund the server.

Off the topic of the current server status, you've no doubt noticed my inactivity. Since I've started working as a SOC Analyst my time has just disappeared.

I have, however, been trying to work with the rest of the staff to set up a role system where people are responsible for certain tasks so nothing is dependent on one person and people have specific duties. You've no doubt started to notice this with the reporting team who deal with reports and bans.

I also have time off in December where I can hopefully finalise everything.

There are a load of things I also want to finish adding that I haven't had the time to, things I think will add a lot more value to exploring the world before we move onto trying to enrich the economy.

As a side note, when things like this happen, please don't jump to conclusions or come up and spread crazy theories.

Canadian blackouts? DDOS attacks? Hackers?

Sometimes I wish it was that simple though...

The staff are not to blame either, they've been as kept in the dark as you all have. I realise it's not the right way to do things but it was the easiest at the time.

Regarding Tedde, a lot of the comments you made are somewhat right. He doesn't have the time for this, he is working on his new startup and as you can imagine that takes priority. Like everyone's actual job does, which you'll all understand one day.

To say he doesn't care though isn't fair. If he didn't he wouldn't be footing the bill for everything each month, as I can tell you that the current premium income doesn't cover it all. He wouldn't be listening to me when I tell him we need to spend more on X or Y and he wouldn't be trying to find people who can help us figure out what happened here.

When I'm home tomorrow I'll answer any questions you have in the replies here if I have time. If you just want to vent some rage then you can do that, I don't blame you.

Regards,
SucceededKiller


What about the build server?!
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Re: Status of the server.

Postby ~Manosxatz » Tue Dec 12, 2017 2:38 pm

SucceededKiller wrote:Server is back up. :)


Buildserver will return tomorrow hopefully.

(Will answer any questions etc you raised after my initial message tomorrow, sorry.)


This was written in 6 December and now its 12 December. Aweek has passed and nothing yet. I know and respect the fact that you admins work on it but its been soo long since ive login to build server. When will it open again? D:
Owner of Puerto Cancun
Owner Of Rhodes City!
Player of HM SINCE 25th june 2016
~A goodbye is never painful unless you're never going to say hello again
My discord is Manooo#1460
Networth 230k

Re: Status of the server.

Postby SucceededKiller » Tue Dec 26, 2017 7:53 pm

Hey all, sorry this is late. I finished work on the Friday, used Saturday to get what I could back online then between my birthday, Christmas and today it was rather busy, but I have until the 8th now to get everything, hopefully, going smoothly from here on.

~Cookie wrote:I wouldn’t mind having a few more adds to help fund the server on here.


Money isn't the issue here, this game out of nowhere and wasn't a resource problem, but I appreciate the willingness to accept what can be intrusive. :)

Yootay wrote:Thank you for the post SucceededKiller.

Yes communication is key... It keeps the natives calm.

Sorry if I had to stir up the pot so hard but a reaction of some sort was needed.

Looking forward to wednesday (or soon after)... Godspeed!

We are very lucky to still have you around.

Thanks for all your efforts.

Best regards.


I appreciate it and it's all good. :) I know I was at fault and continue to be regarding communication.

richie_rich123 wrote:On October 23rd I sent a message suggesting to clear up server memory by deleting the unneeded terrain in the end generated by exploring. Could this help the server now? Here is the message I sent:
Basically, Yoot and I were talking and he mentioned that he saw a video that said that the random chunks loaded in the end took up whole gigabytes of unneeded space. Most of the server's end is unused and has a large portion explored. Players have gone tens of thousands of blocks into the end for the loot and it creates wasteful space that slows down the server. In the video, he prunes the world and cuts the file size down from 25 gb to only 3 gb. What I was thinking was what if we eliminated the need for end exploring? The spawn island is already going through a remodel so why not have a mythic mob shrine in the end? This shrine could have several different types of mobs that drop everything that a player can get while exploring. For example, Fruit Bats that drop chorus fruit, and a few stronger mobs that drop endstone, elytras, and shulker shells. The end could be pruned freeing up space, players would have a new mythic mob area, there would be limitless end supplies without the extra space. Plus a border region could be setup to stop players from exploring too far out. We have a world border in the overworld for this reason so why not add it to the end? I think this could really help the server.


HDD space is not much of a concern right now, the issue was with RAM. It's something to consider long term though. And I believe one of the main reasons for the overworld border is that loading chunks for the first time puts extra strain on the server, which in the past could cause quite a bit of lag.

1054148 wrote:I’m pretty sure dynmap takes up a large chunk of ram as well, I could be wrong but I think it keeps the whole map rendered constantly, or at least a lot of it


It takes up a lot of HDD. :) Which is why it's in a database on a different server because otherwise it balloons like crazy.

Buildserver is also back, as you already likely noticed.

The memory leak continued after the rebuild of the server but got fixed last week. Buildserver was down to leave some extra memory for main during that issue.
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Re: Status of the server.

Postby ~Weather » Tue Dec 26, 2017 7:59 pm

SucceededKiller wrote:Hey all, sorry this is late. I finished work on the Friday, used Saturday to get what I could back online then between my birthday, Christmas and today it was rather busy, but I have until the 8th now to get everything, hopefully, going smoothly from here on.

~Cookie wrote:I wouldn’t mind having a few more adds to help fund the server on here.


Money isn't the issue here, this game out of nowhere and wasn't a resource problem, but I appreciate the willingness to accept what can be intrusive. :)

Yootay wrote:Thank you for the post SucceededKiller.

Yes communication is key... It keeps the natives calm.

Sorry if I had to stir up the pot so hard but a reaction of some sort was needed.

Looking forward to wednesday (or soon after)... Godspeed!

We are very lucky to still have you around.

Thanks for all your efforts.

Best regards.


I appreciate it and it's all good. :) I know I was at fault and continue to be regarding communication.

richie_rich123 wrote:On October 23rd I sent a message suggesting to clear up server memory by deleting the unneeded terrain in the end generated by exploring. Could this help the server now? Here is the message I sent:
Basically, Yoot and I were talking and he mentioned that he saw a video that said that the random chunks loaded in the end took up whole gigabytes of unneeded space. Most of the server's end is unused and has a large portion explored. Players have gone tens of thousands of blocks into the end for the loot and it creates wasteful space that slows down the server. In the video, he prunes the world and cuts the file size down from 25 gb to only 3 gb. What I was thinking was what if we eliminated the need for end exploring? The spawn island is already going through a remodel so why not have a mythic mob shrine in the end? This shrine could have several different types of mobs that drop everything that a player can get while exploring. For example, Fruit Bats that drop chorus fruit, and a few stronger mobs that drop endstone, elytras, and shulker shells. The end could be pruned freeing up space, players would have a new mythic mob area, there would be limitless end supplies without the extra space. Plus a border region could be setup to stop players from exploring too far out. We have a world border in the overworld for this reason so why not add it to the end? I think this could really help the server.


HDD space is not much of a concern right now, the issue was with RAM. It's something to consider long term though. And I believe one of the main reasons for the overworld border is that loading chunks for the first time puts extra strain on the server, which in the past could cause quite a bit of lag.

1054148 wrote:I’m pretty sure dynmap takes up a large chunk of ram as well, I could be wrong but I think it keeps the whole map rendered constantly, or at least a lot of it


It takes up a lot of HDD. :) Which is why it's in a database on a different server because otherwise it balloons like crazy.

Buildserver is also back, as you already likely noticed.

The memory leak continued after the rebuild of the server but got fixed last week. Buildserver was down to leave some extra memory for main during that issue.


Thank you for your efforts and the update! Hopefully we can go into 2018 strong technical wise, just need the map up and working! ;)
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Re: Status of the server.

Postby KingHrothgar » Wed Dec 27, 2017 3:18 pm

Thanks for getting the map back up, SK!
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